Terms and Conditions

These Terms and Conditions govern your use of the Xura Lab website (xuralab.com) and the purchase of products from us.

By accessing our website or placing an order, you agree to these terms. If you do not agree, please do not use the website to place an order.

These terms operate alongside our Privacy Policy, Return and Refund Policy, and Shipping and Service Policy.

Xura Lab is a luxury fragrance house based in Pakistan, offering artisanal perfumes and olfactory creations.

Product availability, pricing, scent profiles, and available services may evolve over time. We aim to keep all information accurate and up to date.

We make reasonable efforts to describe our fragrances accurately, including their olfactory notes, scent profiles, concentrations, and character.

Fragrance perception is deeply subjective. The same perfume may project differently on different individuals depending on skin chemistry, environmental humidity, temperature, application technique, and personal olfactory sensitivity.

Photographs and digital screen displays may differ slightly in color tone from the physical bottled product.

Descriptions of longevity, sillage, and projection are indicative rather than absolute guarantees of identical performance for every wearer.

Where a Xura Lab fragrance is described as inspired by or reminiscent of a classic olfactory direction, that reference is intended solely to communicate its creative scent family or character.

Unless expressly stated otherwise, Xura Lab products are completely independent creations and are not associated with, endorsed by, or sponsored by any referenced designer or luxury trademark owners.

All third-party brand names, trademarks, and registered marks belong exclusively to their respective owners.

All prices are quoted in Pakistani Rupees (PKR) for domestic purchases.

Prices, special campaigns, and product availability are subject to change without prior notice. Price changes will not affect orders that have already been accepted and confirmed.

If a pricing or inventory listing error occurs before an order is confirmed, we reserve the right to contact you to correct the error or cancel the affected order and issue a full refund.

Electronic payments (cards, bank transfers) are subject to bank authorization. Cash-on-delivery orders remain subject to contact verification.

Placing an order constitutes an offer to purchase. An automated order receipt notification does not constitute final dispatch confirmation.

We reserve the right to cancel or decline an order where there is a reasonable basis, including suspected fraud, unverified contact details, unavailable stock, or courier delivery embargoes.

If payment has already been collected for an order that we cancel, an immediate full refund will be processed.

Customers who wish to cancel an order should contact our WhatsApp support immediately. Cancellations cannot be processed once the parcel has been dispatched with the courier.

Unless otherwise indicated, the Xura Lab brand name, logo, custom bottle photography, website design, graphic assets, typography, and original written descriptions are owned by or licensed to Xura Lab.

You may not reproduce, copy, distribute, modify, or commercially exploit any content from this website without prior written authorization from Xura Lab.

You agree not to:

• Use the website for any unlawful, deceptive, or fraudulent purpose.
• Submit false, fabricated, or misleading order and delivery information.
• Attempt unauthorized access to website databases, servers, or user accounts.
• Interfere with website security, speed, or server functionality.
• Scrape, reverse engineer, or exploit website materials in violation of intellectual property laws.

To the extent permitted by applicable law, Xura Lab will not be liable for indirect, incidental, or consequential losses arising from the use of our website or unexpected courier delays beyond our reasonable control.

Nothing in these terms limits or excludes liability where such limitation is prohibited by the consumer protection laws of Pakistan.

All products must be used in accordance with their intended cosmetic purpose and safety guidelines.

Our website may integrate third-party courier APIs, payment processors, analytics tools, and hosting providers. Those services operate under their own independent terms and privacy standards.

Your personal data is handled strictly in accordance with our Privacy Policy. By placing an order, you authorize Xura Lab to use the necessary details to process payments, coordinate deliveries, and provide customer support.

We may periodically revise these Terms and Conditions to reflect changes in our business, legal framework, or product lines. The updated version will be posted here with its effective date.

These Terms and Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

Any dispute will be addressed primarily through good-faith direct communication with our client care team. Nothing in this clause limits a consumer's statutory right to approach competent consumer protection authorities or courts in Pakistan.

For questions regarding these Terms and Conditions, order inquiries, or brand matters, please contact:

Xura Lab

Website: xuralab.com

Email: contact@xuralab.com

WhatsApp: 03129181720 / 03129181729

Location: Nussah town khanna pul Rawalpindi, Pakistan