We do not sell customer data to any third party.
Full card details are processed securely by payment gateways; Xura Lab does not store raw credit/debit card numbers.
You may request access, correction, or deletion of your personal records at any time.
Introduction
At Xura Lab, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact us.
By using our website, you acknowledge the practices described in this policy.
Information We Collect
When you interact with Xura Lab, we may collect the following information:
Personal information Your name, phone number, email address, and delivery address.
Order information Products purchased, order history, order preferences, and delivery instructions.
Payment information Payment method, transaction references, and payment status. Full card details are generally handled by the relevant payment service provider rather than stored by Xura Lab.
Communication information Messages, product inquiries, feedback, and customer reviews you voluntarily share.
Technical information Your IP address, browser type, device information, and website usage data where applicable.
We only seek information reasonably necessary to operate our business and provide our services.
How We Use Your Information
We may use your information to:
- Process and deliver your orders safely and promptly.
- Confirm purchases and communicate order tracking updates.
- Process payments, refunds, and exchanges.
- Respond to customer inquiries and provide dedicated after-sales support.
- Improve our products, website, and overall customer experience.
- Prevent fraud, misuse, and unauthorized transactions.
- Send promotional messages or product updates where permitted and, when required, with your explicit consent.
- Meet applicable legal and regulatory obligations in Pakistan.
You may opt out of promotional communications at any time by contacting our support team.
Sharing of Information
Xura Lab does not sell customers' personal information under any circumstance.
We may share relevant information with trusted third parties when strictly necessary, including:
- Courier and delivery companies (e.g., Leopard, TCS, Trax) to fulfill your deliveries.
- Payment gateways and financial service providers to process transactions securely.
- Website hosting, analytics, and technical service providers that maintain store performance.
- Professional advisers or government authorities where legally required under Pakistani law.
These parties receive only the information reasonably necessary to perform their respective functions.
Cookies and Website Analytics
Our website may use cookies or similar technologies to maintain website functionality (such as remembering your shopping bag), understand visitor activity, and improve platform performance.
You can manage or disable cookies through your browser settings. Please note that disabling certain essential cookies may affect checkout and browsing functionality.
Data Security and Retention
We take reasonable technical and administrative measures to protect customer information against unauthorized access, loss, misuse, or disclosure.
We retain information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal requirements.
While we exercise industry-standard care, no online system can guarantee absolute security.
Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. Some records may need to be retained to fulfill legal, tax, accounting, or legitimate dispute resolution obligations.
To submit a privacy-related request, contact us directly via email at contact@xuralab.com or via WhatsApp at 03129181720.
Third-Party Websites
Our website may contain links to third-party services (such as courier tracking portals or social media networks). Xura Lab is not responsible for the privacy practices or content of external websites. Please review their policies before providing personal information.
Children's Privacy
Our website is not intended to collect personal information directly from children without appropriate parental or legal guardian authorization. If you believe a child has provided us with personal information inappropriately, contact us so we can review and promptly remove the matter.
Changes to This Policy
We may update this Privacy Policy when our business practices, services, or legal obligations change. The revised version will be published on this page with an updated effective date where appropriate.
Contact Us for Privacy Inquiries
For privacy questions, access requests, or information updates, please contact our team:
Xura Lab · Client Care
Email: contact@xuralab.com
WhatsApp: 03129181720 / 03129181729
Address: Nussah town khanna pul Rawalpindi, Pakistan