Shipping and Service Policy

Xura Lab currently serves customers across Pakistan, subject to courier delivery coverage.

If delivery to a particular remote location or cantonment area is unavailable, we will inform you before proceeding.

International shipping is currently not offered unless expressly confirmed in writing by Xura Lab.

Orders are carefully blended, verified, and prepared in protective packaging following placement.

Our proposed standard processing time is 1–3 business days, excluding Sundays, public holidays, and unforeseen operational delays.

Orders requiring advance payment verification (e.g. Bank Transfer receipts) will be processed once transaction confirmation is completed.

After dispatch from our hub, standard domestic delivery is estimated at 3–7 business days, depending on the destination city, courier network load, weather conditions, and seasonal rush (e.g. Eid holidays).

Major urban centers (Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad) typically arrive within 2–4 business days. Remote or regional destinations may require up to 5–7 business days.

These timeframes are realistic estimates, not absolute guarantees. Where available, a tracking ID will be shared via SMS, WhatsApp, or email.

Standard nationwide shipping fee is PKR 370 for Cash-on-Delivery orders.

Free Shipping Benefit: Whenever a customer selects Advance Payment (Bank Transfer or Card payment), standard delivery is 100% complimentary (PKR 0).

Promotional shipping offers and promo code discounts apply according to their specific campaign terms.

Available payment methods at checkout include:

• Cash on Delivery (COD) nationwide.
• Direct Bank Transfer (Meezan Bank, HBL, Bank Alfalah, etc.).
• Online Card Payments (Visa, Mastercard).
• Supported Mobile Wallets (Easypaisa, JazzCash, Nayapay, Sadapay).

Security Notice: Xura Lab will never ask for your banking PIN, ATM code, or OTP. Never disclose sensitive credentials to anyone.

For COD orders, customers must provide accurate contact and address details and ensure someone is available at the address to pay the courier in cash.

We may contact customers by phone or WhatsApp to confirm the order before dispatch. Repeated refused deliveries or spurious orders may result in restriction of future COD privileges.

Customers are responsible for providing complete and accurate shipping addresses (including house/apartment number, street, sector/town, and city) and a reachable mobile phone number.

If delivery fails due to incorrect address information or customer unavailability, re-attempt fees may apply. Contact us immediately if you need to correct your address before dispatch.

If your parcel has not arrived within the estimated delivery period, please contact our support team with your order number.

We will coordinate with the courier service to trace the shipment. If a parcel is confirmed lost in transit by the courier, we will issue an immediate replacement or full refund.

Please inspect your parcel upon arrival. If the bottle is cracked, leaking, or damaged in transit, notify us within 48 hours with photo or video evidence so we can issue a prompt resolution.

Perfumes are formulated strictly for external use. Avoid contact with eyes, keep away from open flames and excessive heat, and discontinue use if irritation develops.

Store your fragrances in a cool, dark place away from direct sunlight and temperature fluctuations to preserve essential oil character and longevity.

Xura Lab is not liable for fragrance degradation resulting from improper storage or misuse.

For order updates, courier tracking, or delivery queries, contact:

WhatsApp: 03129181720 / 03129181729

Email: contact@xuralab.com

Support Hours: Monday – Saturday, 10:00 AM – 8:00 PM PKT